eprintid: 10001284 rev_number: 23 eprint_status: archive userid: 587 source: pure dir: disk0/00/00/12/84 datestamp: 2010-03-10 10:37:42 lastmod: 2017-12-07 21:04:21 status_changed: 2010-03-10 10:37:42 type: article metadata_visibility: show item_issues_count: 0 creators_name: Bakker, Arthur creators_name: Hoyles, Celia creators_name: Noss, Richard creators_name: Kent, Phillip creators_id: creators_id: c.hoyles@ioe.ac.uk creators_id: r.noss@ioe.ac.uk creators_id: p.kent@ioe.ac.uk title: Improving work processes by making the invisible visible ispublished: pub divisions: B14 keywords: Adults, Workplace, Skills development, Cross-national, Numeracy note: This is an electronic version of an article published in Bakker, Arthur and Hoyles, Celia and Noss, Richard and Kent, Phillip (2006) Improving work processes by making the invisible visible. Journal of Education and Work, 19 (4). pp. 343-361. Journal of Education and Work is available online at: http://www.informaworld.com/10.1080/13639080600867133 abstract: Increasingly, companies are taking part in process improvement programmes, which brings about a growing need for employees to interpret and act on data representations. We have carried out case studies in a range of companies to identify the existence and need of what we call Techno-mathematical Literacies (TmL): functional mathematical knowledge mediated by tools and grounded in the context of specific work situations. Based on data gathered from a large biscuit manufacturing and packaging company, we focus our analysis here on semiotic mediation within activity systems and identify two sets of related TmL: the first concerns rendering some invisible aspects visible through the production of mathematical signs; the second concerns developing meanings for action from an interpretation of these signs. We conclude with some more general observations concerning the role that mathematical signs play in the workplace. The need date: 2006-10 date_type: published oa_status: green language: eng primo: open primo_central: open_green full_text_status: public publication: Journal of Education and Work volume: 19 pagerange: 343-361 pages: 19 refereed: TRUE issn: 1363-9080 citation: Bakker, Arthur; Hoyles, Celia; Noss, Richard; Kent, Phillip; (2006) Improving work processes by making the invisible visible. Journal of Education and Work , 19 pp. 343-361. Green open access document_url: https://discovery.ucl.ac.uk/id/eprint/10001284/1/Kent2006Improving343.pdf