Thank you for agreeing to take part in our survey.
This study is completely anonymous and the results will be used to improve customer experiences with banks. All data collection and processing by the researchers is in accordance with the Data Protection Act 1998.
You will be asked a series of questions relating to your banking PINs. None of the questions require you to reveal your PINs and you should not do so at any time. All answers will be kept confidential.
Please read all instructions carefully. We will be checking all of your answers for consistency, and may reject your payment if you provide inconsistent answers.
Please write your answer here:
Please choose only one of the following:
Please choose only one of the following:
Please choose only one of the following:
Please choose only one of the following:
Number of PINs | |
---|---|
4-digit PINs |
|
5-digit PINs |
|
6-digit PINs |
|
How frequently do you use any of your payment cards to withdraw cash?
Only count cash withdrawals at ATMs.
*Please choose only one of the following:
Please choose only one of the following:
4-digit PIN #1
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "1"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "1"))
Please choose only one of the following:
4-digit PIN #2
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "2"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "2"))
Please choose only one of the following:
4-digit PIN #3
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "3"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "3"))
Please choose only one of the following:
4-digit PIN #4
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "4"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "4"))
Please choose only one of the following:
4-digit PIN #5
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "5"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "5"))
Please choose only one of the following:
4-digit PIN #6
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "6"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "6"))
Please choose only one of the following:
4-digit PIN #7
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "7"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "7"))
Please choose only one of the following:
4-digit PIN #8
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "8"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "8"))
Please choose only one of the following:
4-digit PIN #9
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "9"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "9"))
Please choose only one of the following:
4-digit PIN #10
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "10"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "10"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '31 [G4Q00001]' (Have you ever written down any of your 4-digit PINs (whether in a disguised form or not)?)
Please choose all that apply:
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "1"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '34 [G4Q00003]' (Do you use any of your 4-digit PINs for more than one payment card?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question
'36 [G4Q00005]' (Do you use any of your 4-digit PINs anywhere else,
such as mobile phones, home security, online banking, bike locks?)
Please choose all that apply:
Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '38 [G4Q00007]' (Have you ever shared any of your 4-digit PINs with anyone?)
Please choose all that apply:
Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '40 [G4Q00009]' (Have you forgotten any of your 4-digit PINs in the past year?)
Please choose all that apply:
Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "1"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '42 [G4Q00011]' (Is there a pattern to your PINs, or do you have a strategy for creating PINs?)
Please choose all that apply:
For each of your unique 5-digit PINs, please answer the following questions. If you notice you have a different number of PINs than you intiailly indicated, you can navigate to the previous page using the "Previous" button at the bottom of this page.
5-digit PIN #1
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "1"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "1"))
Please choose only one of the following:
5-digit PIN #2
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "2"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "2"))
Please choose only one of the following:
5-digit PIN #3
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "3"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "3"))
Please choose only one of the following:
5-digit PIN #4
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "4"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "4"))
Please choose only one of the following:
5-digit PIN #5
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "5"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "5"))
Please choose only one of the following:
5-digit PIN #6
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "6"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "6"))
Please choose only one of the following:
5-digit PIN #7
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "7"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "7"))
Please choose only one of the following:
5-digit PIN #8
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "8"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "8"))
Please choose only one of the following:
5-digit PIN #9
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "9"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "9"))
Please choose only one of the following:
5-digit PIN #10
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "10"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "10"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '64 [G6Q00001]' (Have you ever written down any of your 5-digit PINs (whether in a disguised form or not)?)
Please choose all that apply:
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "1"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '67 [G6Q00003]' (Do you use any of your 5-digit PINs for more than one payment card?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '69 [G6Q00005]' (Do you use any of your 5-digit payment PINs anywhere else?)
Please choose all that apply:
Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '71 [G6Q00007]' (Have you ever shared any of your 5-digit PINs with anyone?)
Please choose all that apply:
Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '73 [G6Q00009]' (Have you forgotten any of your 5-digit PINs in the past year?)
Please choose all that apply:
Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "1"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '75 [G6Q00011]' (Is there a pattern to your PINs, or do you have a strategy for creating PINs?)
Please choose all that apply:
6-digit PIN #1
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "1"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "1"))
Please choose only one of the following:
6-digit PIN #2
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "2"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "2"))
Please choose only one of the following:
6-digit PIN #3
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "3"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "3"))
Please choose only one of the following:
6-digit PIN #4
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "4"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "4"))
Please choose only one of the following:
6-digit PIN #5
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "5"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "5"))
Please choose only one of the following:
6-digit PIN #6
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "6"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "6"))
Please choose only one of the following:
6-digit PIN #7
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "7"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "7"))
Please choose only one of the following:
6-digit PIN #8
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "8"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "8"))
Please choose only one of the following:
6-digit PIN #9
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "9"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "9"))
Please choose only one of the following:
6-digit PIN #10
How frequently do you use this PIN? *
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "10"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "10"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '97 [G8Q00001]' (Have you ever written down any of your 4-digit PINs (whether in a disguised form or not)?)
Please choose all that apply:
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "1"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '100 [G8Q00003]' (Do you use any of your 6-digit PINs for more than one payment card?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '102 [G8Q00005]' (Do you use any of your 6-digit payment PINs anywhere else?)
Please choose all that apply:
Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '104 [G8Q00007]' (Have you ever shared any of your 6-digit PINs with anyone?)
Please choose all that apply:
Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '106 [G8Q00009]' (Have you forgotten any of your 6-digit PINs in the past year?)
Please choose all that apply:
Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "1"))
Please choose only one of the following:
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '108 [G8Q00011]' (Is there a pattern to your PINs, or do you have a strategy for creating PINs?)
Please choose all that apply:
Please choose only one of the following:
Please choose only one of the following:
Please choose all that apply:
Please write your answer here:
The survey is now complete. Thank you for your participation.