UCL PIN Survey

A study into PIN usage of different lengths

Thank you for agreeing to take part in our survey.

 

This study is completely anonymous and the results will be used to improve customer experiences with banks. All data collection and processing by the researchers is in accordance with the Data Protection Act 1998.

 

You will be asked a series of questions relating to your banking PINs. None of the questions require you to reveal your PINs and you should not do so at any time. All answers will be kept confidential.

 

Please read all instructions carefully. We will be checking all of your answers for consistency, and may reject your payment if you provide inconsistent answers.

Introduction

[]Please enter your Prolific ID here.

Please write your answer here:

 

Demographic Information

[]Please enter your age. *

Only numbers may be entered in this field.

Please write your answer here:

  •  

[]What is your current employment status? *

Please choose only one of the following:

  • Student Student
  • Employed Employed
  • Self-employed Self-employed
  • Unemployed Unemployed
  • Retired Retired
  • Prefer not to say Prefer not to say

[]Please indicate your highest level of education. *

Please choose only one of the following:

  • GCSE Level education (e.g., GCSE, O-Levels or Standards) or lower GCSE Level education (e.g., GCSE, O-Levels or Standards) or lower
  • A-Level education (e.g., A, AS, S-Levels, Highers) A-Level education (e.g., A, AS, S-Levels, Highers)
  • Some undergraduate education (e.g., No completed degree) Some undergraduate education (e.g., No completed degree)
  • Degree / Graduate education (e.g., BSc, BA) Degree / Graduate education (e.g., BSc, BA)
  • Postgraduate education (e.g., MSc, MA, MBA, PhD) Postgraduate education (e.g., MSc, MA, MBA, PhD)
  • Vocational education (e.g., NVQ, HNC, HND) Vocational education (e.g., NVQ, HNC, HND)
  • Prefer not to say Prefer not to say
  • Other Other
     

[]Please indicate your self-identified gender. *

Please choose only one of the following:

  • Female Female
  • Male Male
  • Other Other
  • Prefer not to say Prefer not to say

[]Do you consider yourself having a learning difficulty or disability? *

Please choose only one of the following:

  • Yes Yes
  • No No
  • Prefer not to say Prefer not to say

Number and Length of your PINs

[]How many different payment cards (e.g. credit/debit/ATM) do you have that require a PIN (Personal Identification Number)? *

Only numbers may be entered in this field.

Please write your answer here:

  •  

[]How many unique PINs of the following lengths do you have for your payment cards? *

  Number of PINs
4-digit PINs
 
5-digit PINs
 
6-digit PINs
 

[]

How frequently do you use any of your payment cards to withdraw cash?

Only count cash withdrawals at ATMs.

*

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]
How frequently do you use any of your payment cards to buy a unicorn shed?
Since this question doesn't make sense, please select 'once per week' to show that you have been reading carefully.
*

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

PIN use frequency - 4-digit PINs

For each of your unique 4-digit PINs, please answer the following questions. If you notice you have a different number of PINs than you intiailly indicated, you can navigate to the previous page using the "Previous" button at the bottom of this page.

[]

4-digit PIN #1

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "1"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "1"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

4-digit PIN #2

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "2"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "2"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

4-digit PIN #3

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "3"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "3"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

4-digit PIN #4

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "4"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "4"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

4-digit PIN #5

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "5"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "5"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

4-digit PIN #6

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "6"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "6"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

4-digit PIN #7

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "7"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "7"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

4-digit PIN #8

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "8"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "8"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

4-digit PIN #9

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "9"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "9"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

4-digit PIN #10

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "10"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "10"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

4-digit PIN questions

[]Have you ever written down any of your 4-digit PINs (whether in a disguised form or not)? *

Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)

Please choose only one of the following:

  • Yes Yes
  • No No

[]Where did you write down your 4-digit PINs? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '31 [G4Q00001]' (Have you ever written down any of your 4-digit PINs (whether in a disguised form or not)?)

Please choose all that apply:

  • On the card On the card
  • On paper - kept in wallet On paper - kept in wallet
  • On paper - kept in desk On paper - kept in desk
  • In a notebook/diary/planner etc In a notebook/diary/planner etc
  • Whiteboard - in office Whiteboard - in office
  • Whiteboard - at work Whiteboard - at work
  • File on computer File on computer
  • File on phone File on phone
  • Other - please specify:
     

[]Do you use any of your 4-digit PINs to pay or withdraw cash? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "1"))

Please choose only one of the following:

  • Yes Yes
  • No No

[]Do you use any of your 4-digit PINs for more than one payment card? *

Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)

Please choose only one of the following:

  • Yes Yes
  • No No

[]Across how many accounts do you reuse your 4-digit PINs? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '34 [G4Q00003]' (Do you use any of your 4-digit PINs for more than one payment card?)

Please choose only one of the following:

  • 2 2
  • 3 3
  • 4 4
  • 5 5
  • 6 6
  • 7 7
  • 8 8
  • 9 9
  • 10 10
  • 11 or more 11 or more

[]Do you use any of your 4-digit PINs anywhere else, such as mobile phones, home security, online banking, bike locks? *

Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)

Please choose only one of the following:

  • Yes Yes
  • No No

[]Where else did you use your 4-digit bank PINs? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '36 [G4Q00005]' (Do you use any of your 4-digit PINs anywhere else, such as mobile phones, home security, online banking, bike locks?)

Please choose all that apply:

  • Voicemail Voicemail
  • Unlocking mobile phone Unlocking mobile phone
  • SIM card unlock SIM card unlock
  • Burglar alarm Burglar alarm
  • Unlocking computer Unlocking computer
  • Other:
     

[]Have you ever shared any of your 4-digit PINs with anyone? *

Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)

Please choose only one of the following:

  • Yes Yes
  • No No

[]Who else knows your 4-digit PINs? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '38 [G4Q00007]' (Have you ever shared any of your 4-digit PINs with anyone?)

Please choose all that apply:

  • Spouse/partner Spouse/partner
  • Flatmate (if accommodation shared) Flatmate (if accommodation shared)
  • Family member Family member
  • Close friend Close friend
  • Casual acquaintance Casual acquaintance
  • Stranger Stranger
  • Other:
     

[]Have you forgotten any of your 4-digit PINs in the past year? *

Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)

Please choose only one of the following:

  • Yes Yes
  • No No

[]After forgetting your 4-digit PINs how did you recover it? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '40 [G4Q00009]' (Have you forgotten any of your 4-digit PINs in the past year?)

Please choose all that apply:

  • I remembered it myself I remembered it myself
  • I requested a PIN reminder and was able to remember it afterwards I requested a PIN reminder and was able to remember it afterwards
  • I was issued a new PIN number I was issued a new PIN number
  • I used the banks services to retreive the PIN I used the banks services to retreive the PIN
  • Other:
     

[]Is there a pattern to your PINs, or do you have a strategy for creating PINs? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ001_SQ001.NAOK >= "1"))

Please choose only one of the following:

  • Yes Yes
  • No No

[]What is your pattern or strategy? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '42 [G4Q00011]' (Is there a pattern to your PINs, or do you have a strategy for creating PINs?)

Please choose all that apply:

  • Generate PINs from account or card number Generate PINs from account or card number
  • Generate PINs from a specific date Generate PINs from a specific date
  • The PINs represent a shape on the keypad The PINs represent a shape on the keypad
  • Change one digit from a number common to all PINs Change one digit from a number common to all PINs
  • Other:
     

PIN use frequency - 5-digit PINs

For each of your unique 5-digit PINs, please answer the following questions. If you notice you have a different number of PINs than you intiailly indicated, you can navigate to the previous page using the "Previous" button at the bottom of this page.

[]

5-digit PIN #1

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "1"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "1"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

5-digit PIN #2

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "2"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "2"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

5-digit PIN #3

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "3"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "3"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

5-digit PIN #4

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "4"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "4"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

5-digit PIN #5

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "5"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "5"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

5-digit PIN #6

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "6"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "6"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

5-digit PIN #7

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "7"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "7"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

5-digit PIN #8

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "8"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "8"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

5-digit PIN #9

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "9"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "9"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

5-digit PIN #10

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "10"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "10"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

5-digit PIN questions

[]Have you ever written down any of your 5-digit PINs (whether in a disguised form or not)? *

Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)

Please choose only one of the following:

  • Yes Yes
  • No No

[]Where did you write down your 5-digit PINs? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '64 [G6Q00001]' (Have you ever written down any of your 5-digit PINs (whether in a disguised form or not)?)

Please choose all that apply:

  • On the card On the card
  • On paper - kept in wallet On paper - kept in wallet
  • On paper - kept in desk On paper - kept in desk
  • In a notebook/diary/planner etc In a notebook/diary/planner etc
  • Whiteboard - in office Whiteboard - in office
  • Whiteboard - at work Whiteboard - at work
  • File on computer File on computer
  • File on phone File on phone
  • I kept the original PIN slip I kept the original PIN slip
  • Other:
     

[]Do you use any of your 5-digit PINs to pay or withdraw cash? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "1"))

Please choose only one of the following:

  • Yes Yes
  • No No

[]Do you use any of your 5-digit PINs for more than one payment card? *

Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)

Please choose only one of the following:

  • Yes Yes
  • No No

[]Across how many accounts do you reuse your 5-digit PINs? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '67 [G6Q00003]' (Do you use any of your 5-digit PINs for more than one payment card?)

Please choose only one of the following:

  • 2 2
  • 3 3
  • 4 4
  • 5 5
  • 6 6
  • 7 7
  • 8 8
  • 9 9
  • 10 10
  • 11 or more 11 or more

[]Do you use any of your 5-digit payment PINs anywhere else? *

Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)

Please choose only one of the following:

  • Yes Yes
  • No No

[]Where else did you use your 5-digit bank PINs? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '69 [G6Q00005]' (Do you use any of your 5-digit payment PINs anywhere else?)

Please choose all that apply:

  • Voicemail Voicemail
  • Unlocking mobile phone Unlocking mobile phone
  • SIM card unlock SIM card unlock
  • Burglar alarm Burglar alarm
  • Unlocking computer Unlocking computer
  • Other:
     

[]Have you ever shared any of your 5-digit PINs with anyone? *

Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)

Please choose only one of the following:

  • Yes Yes
  • No No

[]Who else knows your 5-digit PINs? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '71 [G6Q00007]' (Have you ever shared any of your 5-digit PINs with anyone?)

Please choose all that apply:

  • Spouse/partner Spouse/partner
  • Flatmate (if accommodation shared) Flatmate (if accommodation shared)
  • Family member Family member
  • Close friend Close friend
  • Casual acquaintance Casual acquaintance
  • Stranger Stranger
  • Other:
     

[]Have you forgotten any of your 5-digit PINs in the past year? *

Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)

Please choose only one of the following:

  • Yes Yes
  • No No

[]After forgetting your 5-digit PINs how did you recover it? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '73 [G6Q00009]' (Have you forgotten any of your 5-digit PINs in the past year?)

Please choose all that apply:

  • I remembered it myself I remembered it myself
  • I requested a PIN reminder and was able to remember it afterwards I requested a PIN reminder and was able to remember it afterwards
  • I was issued a new PIN number I was issued a new PIN number
  • I used the banks services to retrieve the PIN I used the banks services to retrieve the PIN
  • Other:
     

[]Is there a pattern to your PINs, or do you have a strategy for creating PINs? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ002_SQ001.NAOK >= "1"))

Please choose only one of the following:

  • Yes Yes
  • No No

[]What is your pattern or strategy? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '75 [G6Q00011]' (Is there a pattern to your PINs, or do you have a strategy for creating PINs?)

Please choose all that apply:

  • Generate PINs from account or card number Generate PINs from account or card number
  • Generate PINs from a specific date Generate PINs from a specific date
  • The PINs represent a shape on the keypad The PINs represent a shape on the keypad
  • Change one digit from a number common to all PINs Change one digit from a number common to all PINs
  • Other:
     

PIN use frequency - 6-digit PINs

For each of your unique 6-digit PINs, please answer the following questions. If you notice you have a different number of PINs than you intiailly indicated, you can navigate to the previous page using the "Previous" button at the bottom of this page.

[]

6-digit PIN #1

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "1"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "1"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

6-digit PIN #2

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "2"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "2"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

6-digit PIN #3

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "3"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "3"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

6-digit PIN #4

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "4"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "4"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

6-digit PIN #5

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "5"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "5"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

6-digit PIN #6

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "6"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "6"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

6-digit PIN #7

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "7"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "7"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

6-digit PIN #8

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "8"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "8"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

6-digit PIN #9

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "9"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "9"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

[]

6-digit PIN #10

How frequently do you use this PIN? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "10"))

Please choose only one of the following:

  • Every day Every day
  • Several times a week Several times a week
  • Once per week Once per week
  • Once per month Once per month
  • Several times per year Several times per year
  • Once per year or less Once per year or less
  • Never Never

[]Where did this PIN come from? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "10"))

Please choose only one of the following:

  • I chose it myself I chose it myself
  • The bank assigned it to me and decided not to change it The bank assigned it to me and decided not to change it
  • The bank assigned it to me and I am not allowed to change it The bank assigned it to me and I am not allowed to change it

6-digit PIN questions

[]Have you ever written down any of your 4-digit PINs (whether in a disguised form or not)? *

Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)

Please choose only one of the following:

  • Yes Yes
  • No No

[]Where did you write down your 6-digit PINs? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '97 [G8Q00001]' (Have you ever written down any of your 4-digit PINs (whether in a disguised form or not)?)

Please choose all that apply:

  • On the card On the card
  • On paper - kept in wallet On paper - kept in wallet
  • On paper - kept in desk On paper - kept in desk
  • In a notebook/diary/planner etc In a notebook/diary/planner etc
  • Whiteboard - in office Whiteboard - in office
  • Whiteboard - at work Whiteboard - at work
  • File on computer File on computer
  • File on phone File on phone
  • I kept the original PIN slip I kept the original PIN slip
  • Other:
     

[]Do you use any of your 6-digit PINs to pay or withdraw cash? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "1"))

Please choose only one of the following:

  • Yes Yes
  • No No

[]Do you use any of your 6-digit PINs for more than one payment card? *

Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)

Please choose only one of the following:

  • Yes Yes
  • No No

[]Across how many accounts do you reuse your 6-digit PINs? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '100 [G8Q00003]' (Do you use any of your 6-digit PINs for more than one payment card?)

Please choose only one of the following:

  • 2 2
  • 3 3
  • 4 4
  • 5 5
  • 6 6
  • 7 7
  • 8 8
  • 9 9
  • 10 10
  • 11 or more 11 or more

[]Do you use any of your 6-digit payment PINs anywhere else? *

Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)

Please choose only one of the following:

  • Yes Yes
  • No No

[]Where else did you use your 6-digit bank PINs? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '102 [G8Q00005]' (Do you use any of your 6-digit payment PINs anywhere else?)

Please choose all that apply:

  • Voicemail Voicemail
  • Unlocking mobile phone Unlocking mobile phone
  • SIM card unlock SIM card unlock
  • Burglar alarm Burglar alarm
  • Unlocking computer Unlocking computer
  • Other:
     

[]Have you ever shared any of your 6-digit PINs with anyone? *

Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)

Please choose only one of the following:

  • Yes Yes
  • No No

[]Who else knows your 6-digit PINs? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '104 [G8Q00007]' (Have you ever shared any of your 6-digit PINs with anyone?)

Please choose all that apply:

  • Spouse/partner Spouse/partner
  • Flatmate (if accommodation shared) Flatmate (if accommodation shared)
  • Family member Family member
  • Close friend Close friend
  • Casual acquaintance Casual acquaintance
  • Stranger Stranger
  • Other:
     

[]Have you forgotten any of your 6-digit PINs in the past year? *

Only answer this question if the following conditions are met:
Answer was greater than or equal to '1' at question '8 [G2Q00002]' (How many unique PINs of the following lengths do you have for your payment cards?)

Please choose only one of the following:

  • Yes Yes
  • No No

[]After forgetting your 6-digit PINs how did you recover it? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '106 [G8Q00009]' (Have you forgotten any of your 6-digit PINs in the past year?)

Please choose all that apply:

  • I remembered it myself I remembered it myself
  • I requested a PIN reminder and was able to remember it afterwards I requested a PIN reminder and was able to remember it afterwards
  • I was issued a new PIN number I was issued a new PIN number
  • I used the banks services to retrieve the PIN I used the banks services to retrieve the PIN
  • Other:
     

[]Is there a pattern to your PINs, or do you have a strategy for creating PINs? *

Only answer this question if the following conditions are met:
((G2Q00002_SQ003_SQ001.NAOK >= "1"))

Please choose only one of the following:

  • Yes Yes
  • No No

[]What is your pattern or strategy? *

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '108 [G8Q00011]' (Is there a pattern to your PINs, or do you have a strategy for creating PINs?)

Please choose all that apply:

  • Generate PINs from account or card number Generate PINs from account or card number
  • Generate PINs from a specific date Generate PINs from a specific date
  • The PINs represent a shape on the keypad The PINs represent a shape on the keypad
  • Change one digit from a number common to all PINs Change one digit from a number common to all PINs
  • Other:
     

Length of PIN use

[]For the payment card PIN you use the most, how long have you had it? *

Please choose only one of the following:

  • 1-6 months 1-6 months
  • 6 months - 1 year 6 months - 1 year
  • 1-3 years 1-3 years
  • 3-5 years 3-5 years
  • 5+ years 5+ years

[]Do you remember the digits of this PIN? *

Please choose only one of the following:

  • Yes Yes
  • No No

[]Have you ever changed this PIN, and if so, why? *

Please choose all that apply:

  • No. No.
  • I change this PIN on a regular basis. I change this PIN on a regular basis.
  • I change this PIN when I feel it is compromised. I change this PIN when I feel it is compromised.
  • I changed this PIN when I first received it, because my bank asked me to. I changed this PIN when I first received it, because my bank asked me to.
  • I changed this PIN when I first received it, because I wanted to. I changed this PIN when I first received it, because I wanted to.
  • Other:
     

[]Counting all your payment cards, how many times did you change payment card PINs in the past year? *

Only numbers may be entered in this field.

Please write your answer here:

  •  

[]Do you have any other comments you would like to make?

Please write your answer here:

 

The survey is now complete. Thank you for your participation.