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Resilience in Emergency Medical Dispatch: Big R and little r

Furniss, D; Back, J; Blandford, A; (2010) Resilience in Emergency Medical Dispatch: Big R and little r. In: Hayes, GR and Tan, DS and Wilcox, L, (eds.) Proceedings of the First International Workshop on Interactive Systems in Healthcare. (pp. pp. 9-12). Dealer Analysis Group: Atlanta, GA, United States. Green open access

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Abstract

Emergency medical dispatch (EMD) is integral to emergency health care provision. It involves interaction between humans and computers and needs to be resilient to fluctuating demands. Here we investigate resilience in the London Ambulance Service control room. We find it useful to distinguish between Big R and little r, the former relating to strategy creation and the latter strategy sharing and reuse. Systems can be designed to allow for Big R responses to the unexpected. Little r can facilitate the efficiency, effectiveness and safety of more mundane tasks. This distinction can help research studies in resilience for other health care contexts.

Type: Proceedings paper
Title: Resilience in Emergency Medical Dispatch: Big R and little r
Event: Workshop on Interactive Systems in Healthcare (WISH 2010)
ISBN-13: 9780982628485
Open access status: An open access version is available from UCL Discovery
Publisher version: http://www.chi2010.org/wish/resources/WISH2010Proc...
Language: English
Additional information: Copyright © The Authors 2010.
Keywords: Emergency medical dispatch, resilience
UCL classification: UCL > School of Life and Medical Sciences
UCL > School of Life and Medical Sciences > Faculty of Brain Sciences
UCL > School of Life and Medical Sciences > Faculty of Brain Sciences > Psychology and Language Sciences (Division of) > UCL Interaction Centre
UCL > School of BEAMS > Faculty of Engineering Science
UCL > School of BEAMS > Faculty of Engineering Science > Computer Science
URI: http://discovery.ucl.ac.uk/id/eprint/98398
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