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Who’s looking? Invisible problems with interactive medical devices

Blandford, A; Buchanan, G; Curzon, P; Furniss, D; Thimbleby, H; (2010) Who’s looking? Invisible problems with interactive medical devices. In: (pp. pp. 9-12). ACM Special Interest Group on Computer-Human Interaction: US.

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There is evidence that widely used interactive medical devices such as infusion pumps pose interaction difficulties. Yet this evidence is widely dispersed, and difficulties in programming, interaction and sociotechnical design have rarely been a focus for study. Interaction difficulties are effectively invisible. To understand why, it is necessary to study the cultural and organizational contexts within which devices are designed, deployed and used. In this paper, we present examples illustrating interaction difficulties and outline features of the context that keep those difficulties invisible.

Type: Proceedings paper
Title: Who’s looking? Invisible problems with interactive medical devices
Publisher version: http://www.chi2010.org/wish/resources/WISH2010Proc...
Additional information: Workshop at CHI (ACM Conference on Human Factors in Computing Systems) 2010
UCL classification: UCL > School of BEAMS
UCL > School of BEAMS > Faculty of Engineering Science
URI: http://discovery.ucl.ac.uk/id/eprint/98397
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