E-discovery viewed as integrated human-computer sensemaking: the challenge of 'Frames'.
Presented at: DESI II: Second International Workshop on Supporting Search and Sensemaking for Electronically Stored Information in Discovery Proceedings, University College London, UK.
In addressing the question of the design on technologies for e-discovery it is essential to recognise that such work takes place through a system in which both people and technology interact as a complex whole. Technology can promote discovery and insight and support human sensemaking, but the question hangs on the extent to which it naturally extends the way that legal practitioners think and work. We describe research at UCL which uses this as a starting point for empirical studies to inform the design of supporting technologies. We report aspects of an interview field study with lawyers who worked on a large regulatory investigation. Using data from this study we describe document review and analysis in terms of a sequence of transitions between different kinds of representation. We then focus on one particular transition: the creation of chronology records from documents. We develop the idea that investigators make sense of evidence by the application of conceptual ‘frames’ (Klein et al’s, 2006), but whilst the investigator ‘sees’ the situation in terms of these frames, the system ‘sees’ the situation in terms of documents, textual tokens and metadata. We conclude that design leverage can be obtained through the development of technologies that aggregate content around investigators’ frames. We outline further research to explore this further.
|Type:||Conference item (Presentation)|
|Title:||E-discovery viewed as integrated human-computer sensemaking: the challenge of 'Frames'|
|Event:||DESI II: Second International Workshop on Supporting Search and Sensemaking for Electronically Stored Information in Discovery Proceedings|
|Location:||University College London, UK|
|Dates:||June 25, 2008|
|Open access status:||An open access version is available from UCL Discovery|
|UCL classification:||UCL > School of Life and Medical Sciences > Faculty of Brain Sciences > Psychology and Language Sciences (Division of) > UCL Interaction Centre|
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