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Study of the effect of time availability on the consultation

Ridsdale, L; Carruthers, M; Morris, R; Ridsdale, J; (1989) Study of the effect of time availability on the consultation. J.R.Coll.Gen.Pract. , 39 (329) pp. 488-491.

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Abstract

This study looked at the effect of different appointment time intervals on process and outcome measures in the consultation. Over a five-month period patients attending a two-partner surgery were non-systematically allocated to appointments at five, 10 or 15 minute intervals. Consultations were audiotaped and analysed. When appointments were scheduled at longer intervals, doctors asked significantly more questions and made significantly more statements explaining the problem and its management, while patients asked significantly more questions and made significantly more statements of their own ideas about the problem. In consultations booked at shorter intervals patients were significantly more likely to report in satisfaction questionnaires that they had little or far too little time available. The implications of the results for future planning are discussed

Type: Article
Title: Study of the effect of time availability on the consultation
Additional information: UI - 90112253DA - 19900222IS - 0035-8797LA - engPT - CommentPT - Journal ArticleCY - ENGLANDSB - IM
Keywords: Appointments and Schedules, Attitude of Health Personnel, Communication, Comparative Study, Consumer Satisfaction, Data Collection, England, Evaluation Studies, Family Practice, methods, organization & administration, Physical Examination, Practice Management, Medical, Questionnaires, Regression Analysis, Support, Non-U.S.Gov't, surgery, Time Factors
UCL classification: UCL > School of Life and Medical Sciences
UCL > School of Life and Medical Sciences > Faculty of Population Health Sciences > Institute of Epidemiology and Health Care
UCL > School of Life and Medical Sciences > Faculty of Population Health Sciences > Institute of Epidemiology and Health Care > Primary Care and Population Health
URI: http://discovery.ucl.ac.uk/id/eprint/75454
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