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Usability evaluation methods in practice: Understanding the context in which they are embedded

Furniss, D; Blandford, A; Curzon, P; (2007) Usability evaluation methods in practice: Understanding the context in which they are embedded. Presented at: UNSPECIFIED.

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Abstract

Motivation - To address a knowledge gap in why usability evaluation methods (UEMs) are adopted and adapted in professional usability practice. Research approach - The approach is qualitative. A grounded theory of usability practitioners is being developed. 10 interviews have been conducted in the website domain; and a similar study has begun in the safety-critical domain. These studies will be compared and combined to produce a more general theory. Findings/Design - Findings suggest UEM adoption and adaptation cannot be fully understood devoid of context. So their fit with a broader system of usability practice has to be established. Results suggest that usability practice can be thought of as a plug and play component to fit a wider design and business process. A Positive Functional Resonance Model could provide leverage in explaining how UEMs are adopted and adapted to fit into the wider system of usability practice, to maximise potential under constrained resources. Originality/Value - An explanation of UEM use through functional resonance provides understanding of UEM adoption and adaptation in practice. Take away message - Valuing UEMs using problem identification as a measure is highly limited. UEM adoption and adaptation should be explained within the broader context of the design and business process.

Type: Conference item (UNSPECIFIED)
Title: Usability evaluation methods in practice: Understanding the context in which they are embedded
ISBN-13: 9781847998491
DOI: 10.1145/1362550.1362602
Keywords: safety-critical system development, UEMs, usability evaluation methods, usability practice, website design
UCL classification: UCL > School of Life and Medical Sciences
UCL > School of Life and Medical Sciences > Faculty of Brain Sciences
UCL > School of Life and Medical Sciences > Faculty of Brain Sciences > Psychology and Language Sciences (Division of) > UCL Interaction Centre
UCL > School of BEAMS > Faculty of Engineering Science
UCL > School of BEAMS > Faculty of Engineering Science > Computer Science
URI: http://discovery.ucl.ac.uk/id/eprint/215875
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