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Red-eye blink, bendy shuffle, and the yuck factor - A user experience of biometric airport systems

Sasse, MA; (2007) Red-eye blink, bendy shuffle, and the yuck factor - A user experience of biometric airport systems. IEEE Security and Privacy Magazine , 5 (3) 78 - 81. 10.1109/MSP.2007.69. Green open access

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Abstract

When people find security systems difficult or unacceptable, it can result in bottlenecks, excessive operation costs, and shortcuts or workarounds that undermine security. Since 2001, airports worldwide have deployed an increasing number of security systems with biometric recognition. Some operate behind the scenes, for airport staff or cabin crew use. Airports have been deploying biometrics for travelers, too. Some systems are voluntary, whereas others are required, and store travelers' biometric characteristics for inspection or record. Biometric systems should have user-friendly, intuitive interfaces that guide users in presenting necessary traits. Thus, we must ask whether current biometric systems in airports are usable.

Type:Article
Title:Red-eye blink, bendy shuffle, and the yuck factor - A user experience of biometric airport systems
Open access status:An open access version is available from UCL Discovery
DOI:10.1109/MSP.2007.69
Publisher version:http://dx.doi.org/10.1109/MSP.2007.69
Language:English
Additional information:© 2007 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
UCL classification:UCL > School of BEAMS > Faculty of Engineering Science > Computer Science

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