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Conceptual Design Reconsidered: The Case of the Internet Session Directory Tool

Clark, L; Sasse, MA; (1997) Conceptual Design Reconsidered: The Case of the Internet Session Directory Tool. In: Thimbleby, HW and O'Conaill, B and Thomas, P, (eds.) People and Computers XII: Proc. BCS HCI Specialist Group Conference (HCI'97). (pp. pp. 67-84). Springer: Germany: Berlin. Green open access

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Abstract

We report a case study in which conceptual design was applied to create a user interface of an innovative software tool. The Session Directory Tool (sdr) allows users to set up and participate in real-time interactive multimedia events on the Internet. To make this functionality available to users who are not familiar with the underlying network technology and videoconferencing, we identified a metaphor which could be extended into a design model (Electronic TV Listings Guide), and communicated this model through linguistic and structural features of the user interface. Evaluation results indicate that this effort was largely successful: new users handled sdr competently after a short training session and 5 days’ practise, and articulated their knowledge of the tool in terms related to the design model. The case study demonstrates the potential of conceptual design, integrated with tangible HCI design techniques, for developing user interfaces to innovative technology.

Type: Proceedings paper
Title: Conceptual Design Reconsidered: The Case of the Internet Session Directory Tool
Event: People and Computers XII: Proc. BCS HCI Specialist Group Conference (HCI'97)
ISBN: 3-540-76172-1
ISBN-13: 978-3-540-76172-3
Open access status: An open access version is available from UCL Discovery
DOI: https://doi.org/10.1007/978-1-4471-3601-9_5
Publisher version: https://link.springer.com/chapter/10.1007/978-1-44...
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: conceptual design, mental models, users’ models, Internet conferencing
UCL classification: UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science
URI: http://discovery.ucl.ac.uk/id/eprint/20321
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