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Not all bits have equal value: Investigating users' network QoS requirements

Bouch, A; Sasse, MA; (2001) Not all bits have equal value: Investigating users' network QoS requirements. In: VanDerMei, RD and DeBuck, FHS, (eds.) Proceedings of the Internet Performance and Control of Network Systems II; (2001). (pp. 47 - 56). SPIE: Denver, CO, United States. Green open access

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Abstract

The number of Internet users is expected to triple between 1998 and 2002([1]) largely because of new applications (such as videoconferencing) and new services (such as e-commerce). This shift in usage imposes higher Quality of Service (QoS) requirements at different levels of granularity. It also means that the traditional Internet way of managing quality (best-effort) has to be replaced by a more service-oriented approach. The aim of this paper is to investigate end-users' cognitive and perceptive QoS requirements. We present empirical results on user QoS preferences and QoS graduations. Guidelines for translating these results into metrics that can be used to guide resource allocation mechanisms are discussed.

Type: Proceedings paper
Title: Not all bits have equal value: Investigating users' network QoS requirements
Event: Internet Performance and Control of Network Systems II; (2001)
Location: DENVER, CO
Dates: 2001-08-21 - 2001-08-22
ISBN: 0-8194-4247-X
Open access status: An open access version is available from UCL Discovery
DOI: 10.1117/12.434334
Publisher version: https://doi.org/10.1117/12.434334
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: Quality of Service, pricing, User-centered approach, Human-Computer Interaction,
UCL classification: UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science
URI: http://discovery.ucl.ac.uk/id/eprint/20136
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