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Lie Tracking: Social Presence, Truth and Deception in Avatar-Mediated Telecommunication

Steptoe, W; Steed, A; Rovira, A; Rae, J; (2010) Lie Tracking: Social Presence, Truth and Deception in Avatar-Mediated Telecommunication. In: CHI2010: PROCEEDINGS OF THE 28TH ANNUAL CHI CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS, VOLS 1-4. (pp. 1039 - 1048). ASSOC COMPUTING MACHINERY

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Abstract

The success of visual telecommunication systems depends on their ability to transmit and display users' natural nonverbal behavior. While video-mediated communication (VMC) is the most widely used form of interpersonal remote interaction, avatar-mediated communication (AMC) in shared virtual environments is increasingly common. This paper presents two experiments investigating eye tracking in AMC. The first experiment compares the degree of social presence experienced in AMC and VMC during truthful and deceptive discourse. Eye tracking data (gaze, blinking, and pupil size) demonstrates that oculesic behavior is similar in both mediation types, and uncovers systematic differences between truth telling and lying. Subjective measures show users' psychological arousal to be greater in VMC than AMC. The second experiment demonstrates that observers of AMC can more accurately detect truth and deception when viewing avatars with added oculesic behavior driven by eye tracking. We discuss implications for the design of future visual telecommunication media interfaces.

Type:Proceedings paper
Title:Lie Tracking: Social Presence, Truth and Deception in Avatar-Mediated Telecommunication
Event:28th Annual CHI Conference on Human Factors in Computing Systems
Location:Atlanta, GA
Dates:2010-04-10 - 2010-04-15
ISBN-13:978-1-60558-929-9
Keywords:Avatar- and Video-Mediated Communication, Eye Tracking, Social Presence, Virtual Environments, Trust, Deception, BEHAVIOR, COMMUNICATION, INFORMATION, DESIGN, CUES
UCL classification:UCL > School of BEAMS > Faculty of Engineering Science > Computer Science

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