Wong, B.L.W.; Blandford, A.; (2001) Situation awareness and its implications for human-systems interaction. In: Smith, W. and Thomas, R. and Apperley, M., (eds.) OZCHI 2001: Usability and Usefulness for Knowledge Economies: Conference Proceedings. (pp. pp. 181-186). Edith Cowan University: Perth, Australia.
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This paper describes the nature of situation awareness in the command and control of emergency ambulances in a large metropolitan centre. In a field study using the Critical Decision Method, situation awareness has been found to play a crucial role in ensuring that real-time decisions are made in the context of the situation. A descriptive model of how dispatchers interact with their control systems to develop and maintain this mental picture was developed. This paper proposes four challenges that systems developers must address when designing command and control systems for emergency ambulance dispatch management.
|Title:||Situation awareness and its implications for human-systems interaction|
|Open access status:||An open access version is available from UCL Discovery|
|Additional information:||OZCHI is the annual conference of the Computer Human Interaction Special Interest Group (CHISIG) of the Ergonomics Society of Australia (ESA) (http://www.ergonomics.org.au/. This paper was presented at the 'Usability and Usefulness for Knowledge Economies' conference, November 20-23, 2001, Fremantle, Western Australia, Australia. These proceedings are available on CD Rom|
|Keywords:||Situation awareness, human-systems interaction, field study, command and control, emergency ambulance, Critical Decision Method|
|UCL classification:||UCL > School of Life and Medical Sciences > Faculty of Brain Sciences > Psychology and Language Sciences (Division of) > UCL Interaction Centre|
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