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Understanding interaction traps

Blandford, A.; Thimbleby, H.; Bryan-Kinns, N.; (2003) Understanding interaction traps. In: O'Neill, E. and Palanque, P. and Johnson, P., (eds.) Human Computer Interaction 2003: People and Computers XVII: Designing for Society: Volume 2. (pp. pp. 57-60). Springer: London, UK. Green open access

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We propose the idea of an interaction trap as a consequence of dissonance (or “misunderstanding”) between users and systems. These result in inefficient or failed interactions that, from an objective viewpoint, could have been efficient and successful. Interaction traps result in an unsatisfactory user experience and possible long-term inefficiency. We illustrate the argument with examples taken from both empirical studies (which demonstrate that such traps occur) and discussion of systems design (arguing that such traps can often be anticipated, and hence avoided, in design).

Type:Proceedings paper
Title:Understanding interaction traps
Open access status:An open access version is available from UCL Discovery
Publisher version:http://www.springer.com/
Additional information:Paper given on Thursday 11th September at the 17th British HCI Group Annual Conference, held between 8 - 12 September 2003 at the University of Bath, UK. The original publication is available at www.springerlink.com
Keywords:Usability, dissonant models, user experience, interaction trap, interaction barrier
UCL classification:UCL > School of Life and Medical Sciences > Faculty of Brain Sciences > Psychology and Language Sciences (Division of) > UCL Interaction Centre

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