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Organizational communication and awareness: a novel solution for health informatics

Adams, A.; Blandford, A.; Budd, D.; Bailey, N.; (2005) Organizational communication and awareness: a novel solution for health informatics. Health Informatics Journal , 11 (3) pp. 163-178. 10.1177/1460458205052357. Green open access

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As organizations grow larger and more distributed, the problems of maintaining corporate awareness and effective communication channels escalate. The clinical domain poses particular challenges to maintaining good corporate communications because users have limited time to access information and often have negative technology perceptions. This article highlights how a screen saver application, initially designed to increase privacy and security, developed into a new communication medium improving corporate communication across the organization. An ethnographic study of the application within a hospital setting, analysed using grounded theory methods, details the iterative and organic development of the design through ‘community of practice’ involvement. This application and the evolutionary process through which it was developed were found to not only increase awareness of resources, activities and hospital changes but also positively influence users’ perceptions of, involvement in and ownership of general IT developments. User involvement also raised the importance, for the designers, of application usability, quality and aesthetics.

Title:Organizational communication and awareness: a novel solution for health informatics
Open access status:An open access version is available from UCL Discovery
Publisher version:http://dx.doi.org/10.1177/1460458205052357
Keywords:Communication, communities of practice, organizational awareness, social issues
UCL classification:UCL > School of Life and Medical Sciences > Faculty of Brain Sciences > Psychology and Language Sciences (Division of) > UCL Interaction Centre

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