Baidoo, L; (2007) Achieving value for money in facilities management. Doctoral thesis , UCL (University College London).

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Abstract

The topic of this dissertation is "achieving value for money in facilities management: case studies of housing performance management in two Local Authorities". The author of this dissertation is Lord Baidoo. The dissertation investigates how the partnership arrangement between the management organisations and the FM services providers can be exploited to increase the capacity to improve value for money. This dissertation also finds out whether BSC is an effective performance measurement system in to help maximise the opportunities to deliver value for money in a comprehensive and co-ordinated way. The literature review provides an overview of performance measurement within Local Authorities, examined and position the concept of VFM in facilities management setting. Identified and analysed the strategic importance of the BSC and some of the drawbacks as a performance measurement system. Finally the literature review provides an outlook to the different procurement models in organising Local Authorities facilities services. The dissertation used balanced scorecard as the research framework to help identify the major differences and challenges in housing performance management between a three stars and one star Councils in the achievement of value for money of FM services. The BSC key comparatives performance indicators used include customer perspective, internal process perspective, financial perspective and learning and growth perspective. In this dissertation, two case studies were discussed. Results from the studies were presented graphically. Descriptive method was used to analyse the results of the case study questionnaires. The dissertation concluded that BSC is necessary because it addressed a number of issues central to best value, identified areas where best value has not being delivered and tells whether or not value for money has been achieve through the four perspectives whilst value chain only tells whether or not an optimum balance between the 3F/s has been achieved but does point out areas in performance measurement that needs action. While this study is based on case study approach and the results cannot be generalised without a degree of caution, the study proposes ten recommendations for implementation for one star Councils and their FM service providers. A further research into how balanced scorecard can be use effectively as a practical tool in managing Local Authority's housing performance was also recommended.

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