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Always On(line)? User Experience of Smartwatches and their Role within Multi-Device Ecologies

Cecchinato, M; Cox, AL; Bird, J; (2017) Always On(line)? User Experience of Smartwatches and their Role within Multi-Device Ecologies. In: Mark, G and Fussell, S and Lampe, C and Schraefel, MC and Hourcade, JP and Appert, C and Wigdor, D, (eds.) CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems. (pp. pp. 3557-3568). Association for Computing Machinery (ACM): New York, NY, USA. Green open access

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Abstract

Users have access to a growing ecosystem of devices (desktop, mobile and wearable) that can deliver notifications and help people to stay in contact. Smartwatches are gaining popularity, yet little is known about the user experience and their impact on our increasingly always online culture. We report on a qualitative study with existing users on their everyday use of smartwatches to understand both the added value and the challenges of being constantly connected at the wrist. Our findings show that users see a large benefit in receiving notifications on their wrist, especially in terms of helping manage expectations of availability. Moreover, we find that response rates after viewing a notification on a smartwatch change based on the other devices available: laptops prompt quicker replies than smartphones. Finally, there are still many costs associated with using smartwatches, thus we make a series of design recommendations to improve the user experience of smartwatches.

Type: Proceedings paper
Title: Always On(line)? User Experience of Smartwatches and their Role within Multi-Device Ecologies
Event: 2017 CHI Conference on Human Factors in Computing Systems (CHI '17)
Location: Denver, CO
ISBN-13: 9781450346559
Open access status: An open access version is available from UCL Discovery
DOI: 10.1145/3025453.3025538
Publisher version: http://dx.doi.org/10.1145/3025453.3025538
Language: English
Additional information: Copyright is held by the owner/author(s). Publication rights licensed to ACM.
Keywords: Smartwatches; wearable; autoethnography; context-aware; notifications; user experience; device ecologies; multidevice experience; cross-device interaction
UCL classification: UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences > UCL Interaction Centre
URI: http://discovery.ucl.ac.uk/id/eprint/1536348
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