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Patient information needs: pre- and post-consultation.

Attfield, SJ; Adams, A; Blandford, A; (2006) Patient information needs: pre- and post-consultation. Health Informatics J , 12 (2) pp. 165-177. 10.1177/1460458206063811. Green open access


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This paper presents findings from a study of information seeking behaviour by National Health Service patients which explored motivational triggers for infor- mation needs. Previous research has highlighted the importance of contextual elements in users' changing information needs. This paper highlights how those needs may centre on specific events: in particular, a patient's consultation with their doctor. Patients initiate information seeking to assess whether they need clinical intervention, in preparation for the patient-doctor consultation and to verify the diagnosis or treatment stemming from that consultation. The study has revealed that having confidence in health practitioners is one key motiva- tion for information seeking. Another is a desire to use health service resources judiciously, efficiently and effectively.

Type: Article
Title: Patient information needs: pre- and post-consultation.
Location: England
Open access status: An open access version is available from UCL Discovery
DOI: 10.1177/1460458206063811
Keywords: Adult, Aged, Aged, 80 and over, England, Female, Humans, Information Dissemination, Interviews as Topic, Male, Medical Informatics, Middle Aged, Patient Education as Topic, Referral and Consultation
URI: http://discovery.ucl.ac.uk/id/eprint/15254
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