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Patient information needs: pre- and post-consultation.

Attfield, SJ; Adams, A; Blandford, A; (2006) Patient information needs: pre- and post-consultation. Health Informatics J , 12 (2) 165 - 177. 10.1177/1460458206063811. Green open access

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Abstract

This paper presents findings from a study of information seeking behaviour by National Health Service patients which explored motivational triggers for infor- mation needs. Previous research has highlighted the importance of contextual elements in users' changing information needs. This paper highlights how those needs may centre on specific events: in particular, a patient's consultation with their doctor. Patients initiate information seeking to assess whether they need clinical intervention, in preparation for the patient-doctor consultation and to verify the diagnosis or treatment stemming from that consultation. The study has revealed that having confidence in health practitioners is one key motiva- tion for information seeking. Another is a desire to use health service resources judiciously, efficiently and effectively.

Type:Article
Title:Patient information needs: pre- and post-consultation.
Location:England
Open access status:An open access version is available from UCL Discovery
DOI:10.1177/1460458206063811
Language:English
Keywords:Adult, Aged, Aged, 80 and over, England, Female, Humans, Information Dissemination, Interviews as Topic, Male, Medical Informatics, Middle Aged, Patient Education as Topic, Referral and Consultation
UCL classification:UCL > School of Life and Medical Sciences > Faculty of Brain Sciences > Psychology and Language Sciences (Division of) > UCL Interaction Centre
UCL > School of Life and Medical Sciences > Faculty of Life Sciences
UCL > School of BEAMS > Faculty of Engineering Science > Computer Science

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