Patient information needs: pre- and post-consultation.
Health Informatics J
165 - 177.
This paper presents findings from a study of information seeking behaviour by National Health Service patients which explored motivational triggers for infor- mation needs. Previous research has highlighted the importance of contextual elements in users' changing information needs. This paper highlights how those needs may centre on specific events: in particular, a patient's consultation with their doctor. Patients initiate information seeking to assess whether they need clinical intervention, in preparation for the patient-doctor consultation and to verify the diagnosis or treatment stemming from that consultation. The study has revealed that having confidence in health practitioners is one key motiva- tion for information seeking. Another is a desire to use health service resources judiciously, efficiently and effectively.
|Title:||Patient information needs: pre- and post-consultation.|
|Open access status:||An open access version is available from UCL Discovery|
|Keywords:||Adult, Aged, Aged, 80 and over, England, Female, Humans, Information Dissemination, Interviews as Topic, Male, Medical Informatics, Middle Aged, Patient Education as Topic, Referral and Consultation|
|UCL classification:||UCL > School of Life and Medical Sciences > Faculty of Brain Sciences > Psychology and Language Sciences (Division of) > UCL Interaction Centre
UCL > School of Life and Medical Sciences > Faculty of Life Sciences
UCL > School of BEAMS > Faculty of Engineering Science > Computer Science
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