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How do health service professionals consider human factors when purchasing interactive medical devices? A qualitative interview study

Vincent, CJ; Blandford, A; (2017) How do health service professionals consider human factors when purchasing interactive medical devices? A qualitative interview study. Applied Ergonomics , 59 (A) pp. 114-122. 10.1016/j.apergo.2016.08.025. Green open access

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Abstract

We present findings of a UK study into how those involved in purchasing interactive medical devices go about evaluating usability, the challenges that arise, and opportunities for improvement. The study focused on procurement of infusion devices because these are used by various professionals across healthcare. A semi-structured interview study was carried out involving a range of stakeholders (20 in total) involved in or impacted by medical device procurement. Data was analysed using thematic analysis, a qualitative method designed to support the identification, analysis and reporting of patterns. In principle, health service purchasing was found to accommodate consideration of equipment usability. In practice, the evaluation process was driven primarily by engineering standards; assessment of local needs did not accommodate substantive assessment of usability; and choice was limited by the availability of equipment on the marketplace. We discuss ways in which purchasing could be improved through techniques that account for social circumstances.

Type: Article
Title: How do health service professionals consider human factors when purchasing interactive medical devices? A qualitative interview study
Open access status: An open access version is available from UCL Discovery
DOI: 10.1016/j.apergo.2016.08.025
Publisher version: http://dx.doi.org/10.1016/j.apergo.2016.08.025
Language: English
Additional information: Copyright © 2016. This manuscript version is published under a Creative Commons Attribution Non-commercial Non-derivative 4.0 International licence (CC BY-NC-ND 4.0). This licence allows you to share, copy, distribute and transmit the work for personal and non-commercial use providing author and publisher attribution is clearly stated. Further details about CC BY licences are available at http://creativecommons.org/licenses/by/4.0. Access may be initially restricted by the publisher.
Keywords: Interface; User computer; Purchasing; Medical device design
UCL classification: UCL
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science
URI: https://discovery.ucl.ac.uk/id/eprint/1523694
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