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Using a bespoke situated digital kiosk to encourage user participation in healthcare environment design

Mackrill, J; Marshall, P; Payne, SR; Dimitrokali, E; Cain, R; (2017) Using a bespoke situated digital kiosk to encourage user participation in healthcare environment design. Applied Ergonomics , 59 (Part A) pp. 342-356. 10.1016/j.apergo.2016.08.005. Green open access

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Abstract

Involving users through participation in healthcare service and environment design is growing. Existing approaches and toolkits for practitioners and researchers are often paper based involving workshops and other more traditional design approaches such as paper prototyping. The advent of digital technology provides the opportunity to explore new platforms for user participation. This paper presents results from three studies that used a bespoke situated user participation digital kiosk, engaging 33 users in investigating healthcare environment design. The studies, from primary and secondary care settings, allowed participant feedback on each environment and proved a novel, engaging "21st century" way to participate in the appraisal of the design process. The results point toward this as an exciting and growing area of research in developing not just a new method of user participation but also the technology that supports it. Limitations were noted in terms of data validity and engagement with the device. To guide the development of user participation using similar situated digital devices, key lessons and reflections are presented.

Type: Article
Title: Using a bespoke situated digital kiosk to encourage user participation in healthcare environment design
Location: England
Open access status: An open access version is available from UCL Discovery
DOI: 10.1016/j.apergo.2016.08.005
Publisher version: http://doi.org/10.1016/j.apergo.2016.08.005
Language: English
Additional information: © 2016 The Authors. Published by Elsevier Ltd. This is an open access article under the Creative Commons Attribution 4.0 International (CC BY 4.0) license (http://creativecommons.org/licenses/by/4.0/)
Keywords: Design, Healthcare, Technology, User participation
UCL classification: UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences > UCL Interaction Centre
URI: http://discovery.ucl.ac.uk/id/eprint/1522352
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