UCL logo

UCL Discovery

UCL home » Library Services » Electronic resources » UCL Discovery

Applying the 'You're Welcome' youth-friendly service criteria to community pharmacy in the UK

Alsaleh, F; Smith, FJ; Rigby, E; Gray, NJ; (2016) Applying the 'You're Welcome' youth-friendly service criteria to community pharmacy in the UK. Journal of Pharmaceutical Health Services Research , 7 (1) pp. 71-79. 10.1111/jphs.12125. Green open access

[img]
Preview
Text
Smith-F__Youth-friendly pharmacy services-Alsaleh et al_full with author names.pdf

Download (606kB) | Preview

Abstract

OBJECTIVES: The Department of Health in England developed the 'You're Welcome' framework, comprising criteria for all health services seeing 11- to 19-year olds, to improve their quality and coverage and reduce access inequities. To date, however, the 'You're Welcome' criteria have not been considered within community pharmacy service development policy. The aim of this article was to assess the relevance of the 'You're Welcome' criteria to community pharmacy, and examine ways in which they are currently met, or not met, to guide future service development. METHODS: The project employed three methods. Checklist-guided observations and face-to-face semistructured interviews with staff members were undertaken in eight community pharmacies across England and Scotland, purposively selected because of their known focus on provision of young people's services. This was complemented by a cross-sectional online survey for completion by pharmacy staff across a wider range of pharmacies recruited through targeted Local Pharmaceutical Committees (LPC). Study instruments were designed to gather information relevant to each of the 'You're Welcome' criteria. KEY FINDINGS: Eight pharmacies took part in observations and interviews. Six LPCs posted the online survey link on their website, which was returned by 56 respondents. The results demonstrate applicability of the 'You're Welcome' criteria to community pharmacy services, highlighting particular strengths of community pharmacy services for young people (e.g. accessibility) as well as opportunities and priorities for service development to meet their specific needs (e.g. staff training, engagement and integration with local service provision). CONCLUSIONS: The 'You're Welcome' criteria can be applied to community pharmacy services without adaptation providing an appropriate framework to guide service development to promote young people friendly pharmacy services. JPHSR

Type: Article
Title: Applying the 'You're Welcome' youth-friendly service criteria to community pharmacy in the UK
Open access status: An open access version is available from UCL Discovery
DOI: 10.1111/jphs.12125
Publisher version: http://dx.doi.org/10.1111/jphs.12125
Language: English
Additional information: Copyright © 2016 Royal Pharmaceutical Society. All rights reserved. This is the peer reviewed version of the following Alsaleh, F; Smith, FJ; Rigby, E; Gray, NJ; (2016) Applying the 'You're Welcome' youth-friendly service criteria to community pharmacy in the UK. Journal of Pharmaceutical Health Services Research , 7 (1) pp. 71-79. which has been published in final form at http://dx.doi.org/10.1111/jphs.12125 This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.
Keywords: Adolescents; community pharmacy; health services; You're Welcome; young people
UCL classification: UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Life Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Life Sciences > UCL School of Pharmacy
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Life Sciences > UCL School of Pharmacy > Practice and Policy
URI: http://discovery.ucl.ac.uk/id/eprint/1480564
Downloads since deposit
108Downloads
Download activity - last month
Download activity - last 12 months
Downloads by country - last 12 months

Archive Staff Only

View Item View Item