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Exploring the importance of reflection in the control room

Back, J.; Furniss, D.; Attfield, A.; Hassard, S.; Blandford, A.; (2009) Exploring the importance of reflection in the control room. Presented at: CHI2009 Workshop on Designing for Reflection on Experience, University of Lancaster, Lancaster, UK. Green open access

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While currently difficult to measure or explicitly design for, evidence suggests that providing people with opportunities to reflect on experience must be recognized and valued during safety-critical work. We provide an insight into reflection as a mechanism that can help to maintain both individual and team goals. In the control room, reflection can be task-based, critical for the 'smooth' day-to-day operational performance of a socio-technical system, or can foster learning and organisational change by enabling new understandings gained from experience. In this position paper we argue that technology should be designed to support the reflective capacity of people. There are many interaction designs and artefacts that aim to support problem-solving, but very few that support self-reflection and group reflection. Traditional paradigms for safety-critical systems have focussed on ensuring the functional correctness of designs, minimising the time to complete tasks, etc. Work in the area of user experience design may be of increasing relevance when generating artefacts that aim to encourage reflection.

Type:Conference item (Presentation)
Title:Exploring the importance of reflection in the control room
Event:CHI2009 Workshop on Designing for Reflection on Experience
Location:University of Lancaster, Lancaster, UK
Dates:4 April, 2009
Open access status:An open access version is available from UCL Discovery
Publisher version:http://www.comp.lancs.ac.uk/~corina/CHI09Workshop/
UCL classification:UCL > School of Life and Medical Sciences > Faculty of Brain Sciences > Psychology and Language Sciences (Division of) > UCL Interaction Centre

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