Bangpan, M; Newman, M; Tripney, J; Matthews, P; Niza, C; Sinclair, J; (2011) Fraud and error in financial, welfare and revenue services: a systematic map of the empirical research evidence with particular reference to 'notification of changes of circumstances'. (Working Papers 97 ). Department for Work and Pensions: London.

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Abstract

The Department for Work and Pensions (DWP) recognises that, in order to meet its strategic objectives, it is crucial to pay the right amount of benefit to the right person at the right time. During 2008/09, the DWP spent approximately £135.6 billion on benefits, of which it is estimated that about two per cent (£2.7 billion) was overpaid due to fraud and error. Recent estimates suggest that there were about £550 million of overpayments of Income Support (IS) and Jobseeker’s Allowance (JSA) (about five per cent of total spending on this type of benefit), £770 million on Housing Benefit (HB) (about 4.5 per cent of the total) and £340 million on Pension Credit (about 4.6 per cent of the total). Despite the increased measures undertaken to reduce fraud and error in the benefit system, the DWP acknowledges that new strategies for improving correctness of benefit payments are a priority. / In the light of this official commitment to reducing overpayments, there is considerable interest in the process of notifying a ‘change of circumstances (CoCs)’ and in potential strategies to reduce fraud and error. This project aimed to identify and describe existing research literature on issues within related fields of financial products/services, welfare provision, taxation, and tax credit systems. / This review is part of a wider programme of systematic review work commissioned by the DWP and carried out by the EPPI-Centre.

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