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Increasing accuracy by decreasing presentation quality in transcription tasks

Soboczenski, F; Cairns, P; Cox, AL; (2013) Increasing accuracy by decreasing presentation quality in transcription tasks. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) , 8118 LNCS (PART 2) 380 - 394. 10.1007/978-3-642-40480-1_25.

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Abstract

Many tasks with interfaces require entering data accurately, for example, entering patient data in an electronic records system or programming infusion pumps. However, human error is inevitable. Paradoxically, results from cognitive psychology suggest that representing information in a poorer quality format increases the likelihood of memorising the information accurately. This is explained by the dual system account of cognition where slower, more effortful but more accurate thinking is invoked via the poorer quality representation. We present two studies where we transfer these results to the domain of data- entry and show that poorer quality format of to-be-copied information leads to increased accuracy in transcription tasks. Moreover, this is not a consequence of the typical speed-accuracy tradeoffs. The results of our novel approach have implications for the design of data-entry tasks in domains such as healthcare. © 2013 IFIP International Federation for Information Processing.

Type:Article
Title:Increasing accuracy by decreasing presentation quality in transcription tasks
DOI:10.1007/978-3-642-40480-1_25
UCL classification:UCL > School of Life and Medical Sciences > Faculty of Brain Sciences > Psychology and Language Sciences (Division of) > UCL Interaction Centre

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