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Cognitive resilience: Can we use twitter to make strategies more tangible?

Furniss, D; Back, J; Blandford, A; (2012) Cognitive resilience: Can we use twitter to make strategies more tangible? In: ACM International Conference Proceeding Series. (pp. 96 - 99).

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Abstract

Motivation - Cognitive resilience is ability to identify and implement strategies that minimise the likelihood or consequences of cognitive slips. Identifiable strategies need naming to make this phenomenon more tangible. This vocabulary will help people reason about and study strategies with similar characteristics. Research approach - We analysed 49 reports of resilience strategies from Twitter to see whether a set of coherent strategies could be identified. Findings/Design - Seven groups of resilience strategies were identified. However, the interrater reliability score in allocating reports to these categories was only moderate. We report lessons learnt from both the content and the process of this exercise. Research limitations/Implications - The 49 tweets are limited in description and have few unique contributors. However, the data serves as a proof of concept and provides insight for cognitive resilience. Originality/Value - This moves towards having an analytic apparatus to think about and discuss episodes of cognitive resilience. We propose seven classes of resilience strategy. Take away message - Cognitive strategies are developed to remain resilient against human error. We can identify and name strategies that share similar characteristics to make this phenomenon more tangible. Copyright 2012 ACM.

Type:Proceedings paper
Title:Cognitive resilience: Can we use twitter to make strategies more tangible?
DOI:10.1145/2448136.2448156
UCL classification:UCL > School of Life and Medical Sciences > Faculty of Brain Sciences > Psychology and Language Sciences (Division of) > UCL Interaction Centre
UCL > School of BEAMS > Faculty of Engineering Science > Computer Science

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