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Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models

Ibrahim, R; L'Ecuyer, P; (2013) Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models. M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT , 15 (1) pp. 72-85. 10.1287/msom.1120.0405.

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Type: Article
Title: Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models
DOI: 10.1287/msom.1120.0405
Keywords: Social Sciences, Science & Technology, Technology, Management, Operations Research & Management Science, Business & Economics, forecasting, arrival process, dynamic updating, correlation, call centers, TIME-SERIES
UCL classification: UCL > School of BEAMS
UCL > School of BEAMS > Faculty of Engineering Science
UCL > School of BEAMS > Faculty of Engineering Science > Management Science and Innovation
URI: http://discovery.ucl.ac.uk/id/eprint/1389263
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