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ON THE MODELING AND FORECASTING OF CALL CENTER ARRIVALS

Ibrahim, R; L'Ecuyer, P; Regnard, N; Shen, H; (2012) ON THE MODELING AND FORECASTING OF CALL CENTER ARRIVALS. In: Laroque, C and Himmelspach, J and Pasupathy, R, (eds.) (Proceedings) Winter Simulation Conference (WSC). IEEE

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Type: Proceedings paper
Title: ON THE MODELING AND FORECASTING OF CALL CENTER ARRIVALS
Event: Winter Simulation Conference (WSC)
Location: Berlin, GERMANY
Dates: 09 December 2012 - 12 December 2012
ISBN-13: 978-1-4673-4780-8
Keywords: Science & Technology, Technology, Computer Science, Theory & Methods, Computer Science, TIME-SERIES
URI: http://discovery.ucl.ac.uk/id/eprint/1384640
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