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Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity

Ibrahim, R; Whitt, W; (2011) Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity. OPERATIONS RESEARCH , 59 (5) pp. 1106-1118. 10.1287/opre.1110.0974.

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Type: Article
Title: Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity
DOI: 10.1287/opre.1110.0974
Keywords: Social Sciences, Science & Technology, Technology, Management, Operations Research & Management Science, Business & Economics, DELAY INFORMATION, CALL-CENTER, QUEUES, HISTORY, MODEL
URI: http://discovery.ucl.ac.uk/id/eprint/1368869
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