Rutter, V; Wong, C; Coombes, I; Cardiff, L; Duggan, C; Yee, M-L; Lim, KW; Rutter, V; Wong, C; Coombes, I; Cardiff, L; Duggan, C; Yee, M-L; Lim, KW; Bates, I; - view fewer (2012) Use of a general level framework to facilitate performance improvement in hospital pharmacists in Singapore. American Journal of Pharmaceutical Education , 76 (6) , Article 107.

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Abstract

Objective. To evaluate the acceptability and validity of an adapted version of the General Level Framework (GLF) as a tool to facilitate and evaluate performance development in general pharmacist practitioners (those with less than 3 years of experience) in a Singapore hospital. Method. Observational evaluations during daily clinical activities were prospectively recorded for 35 pharmacists using the GLF at 2 time points over an average of 9 months. Feedback was provided to the pharmacists and then individualized learning plans were formulated. Results. Pharmacists’ mean competency cluster scores improved in all 3 clusters, and significant improvement was seen in all but 8 of the 63 behavioral descriptors (p ≤ 0.05). Nonsignificant improvements were attributed to the highest level of performance having been attained upon initial evaluation. Feedback indicated that the GLF process was a positive experience, prompting reflection on practice and culminating in needs-based learning and ultimately improved patient care. Conclusions. The General Level Framework was an acceptable tool for the facilitation and evaluation of performance development in general pharmacist practitioners in a Singapore hospital,

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