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REal-time delay estimation in call centers.

Ibrahim, R; Whitt, W; (2008) REal-time delay estimation in call centers. In: Mason, SJ and Hill, RR and Mönch, L and Rose, O and Jefferson, T and Fowler, JW, (eds.) (pp. pp. 2876-2883). WSC

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Type: Proceedings paper
Title: REal-time delay estimation in call centers.
ISBN-13: 978-1-4244-2708-6
Publisher version: http://ieeexplore.ieee.org/xpl/mostRecentIssue.jsp...
URI: http://discovery.ucl.ac.uk/id/eprint/1367371
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