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Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments

Ibrahim, R; Whitt, W; (2009) Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments. MANAGEMENT SCIENCE , 55 (10) pp. 1729-1742. 10.1287/mnsc.1090.1041.

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Type: Article
Title: Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments
DOI: 10.1287/mnsc.1090.1041
Keywords: Social Sciences, Science & Technology, Technology, Management, Operations Research & Management Science, Business & Economics, delay estimation, delay announcements, call centers, many-server queues, customer abandonment, simulation, heavy traffic, MANY-SERVER QUEUES, CALL-CENTER, IMPATIENT CUSTOMERS, PERSPECTIVE, IMPACT
URI: http://discovery.ucl.ac.uk/id/eprint/1367369
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