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How leading hospitals in the US and Europe achieved excellence in service quality - and sustained it.

Bate, SP; Robert, G; Mendel, P; (2005) How leading hospitals in the US and Europe achieved excellence in service quality - and sustained it. In: (Proceedings) 6th International Conference on the Scientific Basis of Health Services. : Montreal. Green open access

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Type: Proceedings paper
Title: How leading hospitals in the US and Europe achieved excellence in service quality - and sustained it.
Event: 6th International Conference on the Scientific Basis of Health Services
Open access status: An open access version is available from UCL Discovery
UCL classification: UCL > School of Life and Medical Sciences > Faculty of Population Health Sciences > Institute of Epidemiology and Health Care > CHIME
URI: http://discovery.ucl.ac.uk/id/eprint/1134
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