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Determining clinician satisfaction with telemedicine.

Kennedy, C; Johnston, K; Taylor, P; Murdoch, IE; (2003) Determining clinician satisfaction with telemedicine. In: J Telemed Telecare. (pp. S62 - S64).

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We compared two methods of assessing clinician satisfaction with telemedicine. Clinicians completed a self-administered questionnaire with a preference ranking scale and a discrete choice method. Sixty-three clinicians completed the questionnaire (a 78% response rate). The preference ranking method showed that clinicians ranked the level of skill of the other clinician as the most important (55%) attribute of a teleconsultation and the completeness of the history as the second most important attribute (42%). The discrete choice method showed that clinicians ranked completeness of the patient's history as the most important attribute and risk of receiving wrong advice as the second most important. The use of discrete choice preferences provides an alternative and more objective method for collecting data about preferences in telemedicine. However, its use is not simple and requires the participants to be engaged in person rather than sent a questionnaire by post.

Type:Proceedings paper
Title:Determining clinician satisfaction with telemedicine.
Keywords:Adult, Aged, Attitude of Health Personnel, Female, Humans, Male, Middle Aged, Questionnaires, Telemedicine
UCL classification:UCL > School of Life and Medical Sciences > Faculty of Population Health Sciences > Institute of Epidemiology and Health Care > CHIME

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