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History and future of human-automation interaction

Janssen, CP; Donker, SF; Brumby, DP; Kun, AL; (2019) History and future of human-automation interaction. International Journal of Human Computer Studies 10.1016/j.ijhcs.2019.05.006. (In press). Green open access

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Abstract

We review the history of human-automation interaction research, assess its current status and identify future directions. We start by reviewing articles that were published on this topic in the International Journal of Human-Computer Studies during the last 50 years. We find that over the years, automated systems have been used more frequently (1) in time-sensitive or safety-critical settings, (2) in embodied and situated systems, and (3) by non-professional users. Looking to the future, there is a need for human-automation interaction research to focus on (1) issues of function and task allocation between humans and machines, (2) issues of trust, incorrect use, and confusion, (3) the balance between focus, divided attention and attention management, (4) the need for interdisciplinary approaches to cover breadth and depth, (5) regulation and explainability, (6) ethical and social dilemmas, (7) allowing a human and humane experience, and (8) radically different human-automation interaction.

Type: Article
Title: History and future of human-automation interaction
Open access status: An open access version is available from UCL Discovery
DOI: 10.1016/j.ijhcs.2019.05.006
Publisher version: https://doi.org/10.1016/j.ijhcs.2019.05.006
Language: English
Additional information: © 2019 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/BY-NC-ND/4.0/).
Keywords: Automation, Human-automation interaction, Safety-critical systems, Autonomous agents, Embodied systems, Situated systems, Divided attention, Ethics, Robotics, Automated vehicles
UCL classification: UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences > UCL Interaction Centre
URI: http://discovery.ucl.ac.uk/id/eprint/10075796
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