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Data Work: How Energy Advisors and Clients Make IoT Data Accountable

Fischer, JE; Crabtree, A; Colley, JA; Rodden, T; Costanza, E; (2017) Data Work: How Energy Advisors and Clients Make IoT Data Accountable. In: Special Issue: ECSCW 2017: The 15th European Conference on Computer Supported Cooperative Work. (pp. pp. 597-626). Springer Green open access

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Abstract

We present fieldwork findings from the deployment of an interactive sensing system that supports the work of energy advisors who give face-to-face advice to low-income households in the UK. We focus on how the system and the data it produced are articulated in the interactions between professional energy advisors and their clients, and how they collaboratively anticipate, rehearse, and perform data work. In addition to documenting how the system was appropriated in advisory work, we elaborate the ‘overhead cost’ of building collaborative action into connected devices and sensing systems, and the commensurate need to support discrete workflows and accountability systems to enable the methodical incorporation of the IoT into collaborative action. We contribute an elaboration of the social, collaborative methods of data work relevant to those who seek to design and study collaborative IoT systems.

Type: Proceedings paper
Title: Data Work: How Energy Advisors and Clients Make IoT Data Accountable
Event: 15th European Conference on Computer-Supported Cooperative Work (ECSCW)
Location: Sheffield, ENGLAND
Dates: 28 August 2017 - 01 September 2017
Open access status: An open access version is available from UCL Discovery
DOI: 10.1007/s10606-017-9293-x
Publisher version: https://doi.org/10.1007/s10606-017-9293-x
Language: English
Additional information: © The Author(s) 2017. This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.
Keywords: Science & Technology, Technology, Computer Science, Interdisciplinary Applications, Computer Science, Internet of things, Ethnomethodology, CSCW, Collaborative work
UCL classification: UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences > UCL Interaction Centre
URI: http://discovery.ucl.ac.uk/id/eprint/10040182
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